Frequently Asked Questions of Argana Beauty - K-Beauty & Korean Skincare Products

Frequently Asked Questions | Argana Beauty

Welcome to the Argana Beauty Frequently Asked Questions page! Find quick answers to the most Frequently Asked Questions questions about our K-beauty products, shipping, returns, and more. Can't find what you're looking for? Feel free to contact us!

Product & Brand Questions

What is Argana Beauty?
Argana Beauty is your trusted online destination in the UAE and GCC for authentic K-beauty and Korean skincare products. We carefully curate our collection from leading Korean brands to bring you effective, high-quality skincare solutions.

Are your K-beauty products authentic?
Absolutely! We source all our Korean skincare and beauty products directly from authorized distributors and brands in South Korea. We guarantee 100% authenticity for every item we sell.

How do I choose the right K-beauty products for my skin type?
Our product descriptions include detailed information about skin types and concerns. For personalized advice, you can contact our customer service team via WhatsApp, and we'll be happy to help you build a routine.

Orders, Shipping & Delivery

Where do you ship?
We currently ship our K-beauty products across the United Arab Emirates (UAE) and all GCC countries, including Saudi Arabia, Kuwait, Qatar, Oman, and Bahrain.

What are your shipping costs within the UAE?

• Orders under 99 AED: Flat rate shipping fee of 15 AED.

• Orders of 99 AED and above: Enjoy FREE standard shipping.

What are your shipping costs for GCC countries?

• Saudi Arabia: Standard shipping starts at 29 AED.

• Other GCC Countries: Standard shipping starts at 35 AED.

• Free shipping is available for all GCC countries on orders above a specific amount. Please check our homepage for the most up-to-date minimum spend for your country.

How long will my order take to arrive?

• Processing Time: 1-2 business days (excluding weekends and holidays).

• Delivery Time (after shipping):

  • UAE: 2-5 business days

  • GCC: 5-10 business days
    You will receive a tracking number once your order ships.

Returns, Refunds & Exchanges

What is your return policy?
We have a 7-day return policy from the date you receive your item. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You will also need the receipt or proof of purchase.

How do I start a return?
Please contact us at support@arganabeauty.ae to initiate a return. If your return is accepted, we will guide you through the process and issue a refund via bank transfer.

Are there any non-returnable items?
Yes. For health and safety reasons, we cannot accept returns on:

• Opened or used products.

• Items on final sale or promotion.

• Gift cards.

Please note: The original shipping cost is non-refundable, and the cost of return shipping will be deducted from your refund.

What if I receive a damaged or wrong item?
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at support@arganabeauty.ae or via WhatsApp so we can evaluate the issue and resolve it for you.

Payment & Security

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, etc.) securely through our Shopify platform.

Is my payment information secure?
Yes. All payment transactions are encrypted and processed through Shopify's secure payment gateway. We do not store your full credit card details on our servers.

Contact & Support

How can I contact you?
We're here to help! You can reach us through:

• Email: business@arganabeauty.ae (for general inquiries) / support@arganabeauty.ae (for returns & order issues)

• WhatsApp: +971 54 741 6947

Still have a question?
Don't hesitate to send us a message on WhatsApp or email. Our team is dedicated to providing you with the best K-beauty shopping experience!